Training
Calendar of Events
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Carbon Literacy for Travel and Tourism
Carbon Literacy for Travel and Tourism
Accredited by the Carbon Literacy Project, this training day offers a comprehensive guide to carbon and climate change. Tailored specifically for the travel industry you will gain an understanding of climate goals, their application to travel, and how businesses are affected. This training day will enable you to integrate this knowledge into your personal and […]
1 event,
Complaints Handling Training
Complaints Handling Training
ABTA's popular Complaints Handling Training will give you the tools and techniques to deal with verbal, written and online complaints effectively. Attend this one-day training to gain the skills and confidence needed to represent your business professionally when dealing with customer complaints. Early bird rates will expire on 18 April. Unhappy customers and negative reviews […]
1 event,
A Practical Guide to Dispute Resolution
A Practical Guide to Dispute Resolution
This one-day practical training will provide a comprehensive guide to ABTA’s Alternative Dispute Resolution (ADR) processes, specifically the arbitration and mediation schemes. Alternative Dispute Resolution (ADR) processes provide a more cost effective, quicker and less formal alternative to court. These schemes, which use an independent body to reach a fair and impartial outcome, have become […]
