Customer Service Excellence
ABTA’s popular one-day training day will provide you with the skills and knowledge to drive business growth and improve brand loyalty by providing consistently excellent customer service.
This seminar is specifically tailored for the travel industry. It is suitable for small, medium and large organisations and will look at ways to optimise your customer service strategy, empower your workforce and improve communication across all your channels.
Early bird rates will expire on 16 May.
With competition between travel companies increasingly fierce, a reputation for excellent customer service can sway the customer’s decision in your favour.
A positive experience, from booking through to after-sales, can generate personal recommendations to friends and family as well as positive reviews online. Whereas unhappy customers and negative reviews can become damaging to any travel company. And with social media providing customers an open platform to call out bad experiences, the stakes for travel businesses are higher than ever.
For new customers, a great experience may be the reason they complete their booking with you rather than a competitor, and just one great experience can turn a customer into a lifelong advocate for your brand.
Attend this essential training day to get practical guidance on how to consistently offer the best customer experience across all channels.
Consumer expectations for excellent customer service are constantly evolving, preferred channels of communication are changing rapidly, and the impact of innovation and automation can’t be ignored any longer.
Get an overview of what best-in-class customer service looks like today in travel companies, understand the typical customer journey, and learn how to empower your customer service team to deliver consistently excellent service.
Gain an edge over your competitors and help drive business growth and improve brand loyalty through excellent customer service.
Venue Location: ABTA, 30 Park Street, London, SE1 9EQ, United Kingdom
