Complaints Handling Training

ABTA’s popular Complaints Handling Training will give you the tools and techniques to deal with verbal, written and online complaints effectively.

Attend this one-day training to gain the skills and confidence needed to represent your business professionally when dealing with customer complaints.

Early bird rates will expire on 18 April.

Unhappy customers and negative reviews are the nightmare of any travel company. And with social media providing customers an open platform to call out bad experiences, the stakes for travel businesses are higher than ever.

An effective complaints handling process and a well-trained complaints handling team play a key role in preventing complaints from escalating. Indeed, a satisfactory complaints process that meets or exceeds complainants’ expectations has the potential to turn unhappy customers into loyal brand advocates.

ABTA’s Complaints Handling Training for Travel is ideal for those who handle or receive complaints on a regular basis and want a wider awareness and understanding of the complaint handling process.

The workshop will give you the core skills to help you deal with complaints effectively, including verbal, written and online complaint handling techniques.

Refresh your skills and hear best practice for responding to complaints effectively across a variety of channels including email, phone and social media. Benefit from group work, practical exercises and presentations.

Hear best practice for evidence gathering and reporting complaints including the importance of communicating changes and managing customer expectations. Hear how your industry peers deal with their customer complaints and discuss the common challenges you face.

Venue Location: ABTA, 30 Park Street, London, SE1 9EQ, United Kingdom