A Practical Guide to Dispute Resolution

This one-day practical training will provide a comprehensive guide to ABTA’s Alternative Dispute Resolution (ADR) processes, specifically the arbitration and mediation schemes.

Alternative Dispute Resolution (ADR) processes provide a more cost effective, quicker and less formal alternative to court. These schemes, which use an independent body to reach a fair and impartial outcome, have become a popular solution for resolving customer disputes in travel.

Early bird rates will expire on 18 April.

Understanding the arbitration and mediation processes is extremely important for all staff involved with handling complaints and dealing with disputes. Attend this seminar to get a better understanding of the benefits of both schemes and learn how to prepare for future cases.

Learn what a good arbitration case looks like in order to avoid common and often costly errors – how should you respond and how should your case be presented? Get guidance from experts to ensure that you get the result that works best for your businesses and for your customers.

Hear from ABTA and industry peers on the common lessons learnt. Get insight from experts who will use real life examples to demonstrate what an arbitrator is looking for in a defence and how they come to their decision. Apply this insight when setting out your next defence.

Venue Location: ABTA, 30 Park Street, London, SE1 9EQ, United Kingdom